Winza's Terms & Conditions — Transparently, in Bangla

To create an account on Winza, you must register with accurate and complete information. The name, address, and mobile number provided at registration must be genuine — Winza reserves the right to close any account found to have been opened with false details.

Your account is for personal use only. Sharing your login credentials with anyone or allowing a third party to access your account is strictly prohibited. Any breach of this policy will result in account suspension.

• Use a valid mobile number and email address when registering — this makes the verification process much smoother.
• Keep your password strong and change it regularly.
• If you notice any unusual activity on your account, contact support immediately.
• If your account details change, please update your profile accordingly.

You must be at least 18 years old to use Winza's services. This is a firm requirement — no one under 18 is permitted to open or use an account.

Winza may request identity documents (NID, passport, or birth registration certificate) for age verification at any time. Withdrawal access may be suspended until verification is complete.

Winza currently supports deposits via bKash, Nagad, Rocket (DBBL), and bank transfer. The mobile number or bank account used for deposits must be registered in the account holder's own name.

• Deposits made through a third party (i.e., from someone else's number) will be returned — they will not be credited to your account.
• Winza does not charge any additional fees on deposits — however, your mobile operator or bank may apply their own transaction fees.
• If a deposit appears suspicious, Winza may investigate and place the credit on hold pending review.

KYC verification must be completed before withdrawals can be processed. Funds will be returned to the same payment method used for the deposit — if you deposited via bKash, your withdrawal will go back to bKash.

Withdrawal requests are typically processed within 24 hours. However, delays may occur due to KYC verification or security reviews — in such cases, our support team will keep you informed.

• At least one deposit must be made to the account before a withdrawal can be requested.
• Once a withdrawal request has been submitted, it cannot be cancelled while processing is underway.
• Additional verification may be required for unusually large withdrawal amounts.

Winza regularly offers a variety of bonuses and promotions — including welcome bonuses, cashback, accumulator boosts, and more. Each offer has its own terms, which are clearly stated on the offer page.

• Each user may use any single promotion only once.
• Any unused bonus balance will be removed from your account once the bonus expires.
• If Bonus Abuse is detected — such as attempting to profit strategically by exploiting bonuses — the bonus will be cancelled and the account may be suspended.
• Winza reserves the right to modify or discontinue any promotion at any time.
• Minimum odds per selection apply for the Accumulator Boost.

Placing a bet on Winza means you have accepted the applicable odds and rules. Once a bet is confirmed, it cannot be changed — except where the cash-out feature is available.

• Odds in live betting can change at any time — the odds shown at the moment of confirmation are final.
• If a bet is accepted with incorrect odds due to a technical error, Winza reserves the right to void that bet and refund the stake.
• In the event a match is abandoned or cancelled, bets will be settled in accordance with Winza's stated policy.
• Betting through artificial means or by exploiting information advantages (Arbitrage, Match Fixing) is strictly prohibited.
• Winza reserves the right to set a maximum stake limit on any bet.

Winza's casino games are powered by international providers and run on RNG (Random Number Generator) technology. The outcome of every round is entirely random and not predetermined.

• The RTP (Return to Player) rate for each game is set by the game provider — Winza does not alter it.
• If a game is interrupted mid-session due to a technical issue, your stake will generally be refunded.
• In Live Casino, the dealer's decision is final — no disputes will be accepted once the game has ended.
• If collusion or cheating is detected, any winnings from that game will be voided.

You are primarily responsible for the security of your own account. Use a strong password and keep 2FA (Two-Factor Authentication) enabled at all times.

• Never share your login credentials with anyone — Winza support will never ask for your password.
• If you notice any suspicious login activity, change your password immediately and contact support.
• If you log in over public Wi-Fi, make sure to log out when you're done.
• Winza will never ask for your password or OTP by phone or message — any such contact is fraudulent.

Winza is not liable for any transactions resulting from unauthorized access to your account — however, if you report it to support, an investigation will be conducted.

Winza follows a KYC (Know Your Customer) process to maintain a safe and well-regulated environment. Identity verification may be required for withdrawals, large deposits, or any activity deemed suspicious.

• Withdrawals will be on hold until KYC documents are submitted.
• Providing false information during KYC will result in account termination and forfeiture of your balance.
• KYC information is kept secure in accordance with Winza's Privacy Policy.

Winza believes gaming is a form of entertainment and should never be seen as a source of income or a way to resolve financial difficulties. We encourage every user to play within their means.

The following tools are available on the Winza app and website:

• Daily, weekly, and monthly deposit limits.
• Session Timer — you will be logged out automatically after a set period of inactivity.
• Cooling-off period — from 24 hours up to 30 days.
• Self-Exclusion — long-term account suspension.

Once these tools are set, any changes will take 24 hours to take effect. For more details, Responsible Gaming Page View.

Users may request account closure at any time. You will be given the opportunity to withdraw your remaining balance before the account is closed.

Winza may suspend or permanently close an account under the following circumstances:

• Multiple accounts or providing false information.
• Bonus abuse or fraudulent activity.
• Failure to cooperate with KYC verification.
• Identified as an under-18 user.
• Suspected money laundering or any other violation of applicable laws.

Winza reserves the right to update these terms and conditions at any time. For significant changes, members will be notified via their registered email or push notification. Continued use of Winza after any changes have been made will be considered acceptance of the updated terms.

• These terms are written in English but prepared in accordance with international standards.
• Winza is not responsible for the outcome of any game, sports match, or market.
• Winza is not obligated to provide compensation for temporary service disruptions caused by technical failures.
• If any provision of these Terms is found to be legally unenforceable, the remaining provisions will continue to remain in full effect.

For any dispute or complaint, please first try to resolve it with Winza support. If the issue remains unresolved through support, you may escalate your complaint to the relevant regulatory authority.