Here's a clear explanation of what data is collected when you use Winza, how it's used, and how it's kept secure.
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Privacy is not just a policy at Winza — it is built into every system.
Every time you send or receive data on Winza — whether it's registration, login, or a payment — it's protected by bank-grade 256-bit TLS encryption.
Winza never sells your personal information to third-party advertisers or data brokers. Your data belongs to you — it's not a commodity in our business.
You can request to see what data Winza holds about you, correct it, or ask for it to be deleted — at any time.
Winza's servers undergo regular security audits. Data backups are encrypted and access logs are actively monitored.
Winza collects only what's necessary to provide its services. No unnecessary data is requested or stored.
For any data-related questions or requests, Winza's support team is available 24/7. Reach us directly via live chat in Bengali.
Winza collects two types of data — information you provide directly, and information gathered automatically as you use the platform.
Winza also automatically collects certain technical data needed to keep the service running and ensure security:
Winza never accesses your phone's contacts, gallery, or location — unless you explicitly grant permission and it is required for the service.
Winza uses your information only for specific, defined purposes — never beyond that.
| Data Type | What It's Used For | Optional? |
|---|---|---|
| Name & Mobile | Account Creation & Verification | Mandatory |
| Security Alerts & Important Notices | Mandatory | |
| Date of Birth | Age Verification (18+) | Mandatory |
| NID / Passport | KYC Verification & Withdrawal | Required to Withdraw |
| IP & Device | Fraud Prevention & Security | Automatic |
| Gaming History | Responsible Gaming Monitoring | Automatic |
Beyond that, Winza may use your information to improve the platform and send you personalized offers. You can turn off marketing messages at any time through your notification settings in your profile.
Winza uses multiple layers of technical measures to protect your data:
That said, no system is 100% impenetrable. In the event of a security breach, affected users will be notified within 72 hours and the necessary steps will be taken.
It's important to know your rights as a Winza user. To exercise any of these rights, contact us via support or email.
You can request to see what information Winza holds about you. A full response is typically provided within 30 days.
If any details — such as your name, address, or other information — are incorrect, you can update them. Many fields can be changed directly from your profile settings.
If you close your account or submit a direct request, Winza will delete your personal data beyond what is legally required to be retained.
To opt out of marketing communications, update your notification settings or reach out to support.
You can request an export of your account data in a standard, portable format.
Winza's website and app use cookies — small files stored in your browser that help recognise you on your next visit.
Payment privacy is especially important. Winza does not store your complete payment details.
Supported Payment Methods:
Winza does not retain your data longer than necessary. Required information is kept while your account is active. Once your account is closed:
Requests to delete data that falls outside legal retention obligations will be accepted.
Winza strictly does not serve anyone under 18 or collect any data from minors. If an underage user has registered by mistake and this comes to our attention — or is reported to us — the account will be closed immediately and all associated data will be deleted.
If you're a parent or guardian and believe your child is using Winza, please contact our support team — we'll take prompt action.
Winza may update this Privacy Policy at any time. For significant changes, users will be notified at least 14 days in advance via their registered email and in-app push notifications.
Any privacy-related questions or complaints support@winza.bizor reach us via live chat.
Many people using online platforms in Bangladesh wonder — "Where is my data going?" It's a fair question. Winza believes the best way to earn a user's trust is to be fully transparent about how their data is used.
Winza's business model does not rely on selling data. Our revenue comes from gaming services — which means your personal information is not raw material for an advertising business. That distinction matters.
A mobile number is required at registration because it's used for OTP verification and critical security alerts. It will never be used for telemarketing purposes.
Given how widely mobile banking is used in Bangladesh, Winza maintains direct integrations with bKash and Nagad. Your mobile number within these integrations is used solely for payment processing — nothing else.
KYC (Know Your Customer) is an internationally recognized standard used to prevent financial fraud and money laundering. Winza requires KYC before processing withdrawals — solely to verify your identity, for no other purpose.
Copies of NID or passport documents submitted for KYC are stored on encrypted servers. These documents are only accessible to designated verification staff and are deleted 5 years after account closure — unless retention is required by law.
Winza monitors your gaming history and betting patterns — not to work against you, but to protect you. If a user's gaming behaviour shows signs of concern, Winza's responsible gaming team may send an alert or offer support.
This monitoring stays entirely internal — no third parties or advertisers have access to this data. No one outside Winza can see anything about your gaming habits.
In the Winza app, simply tap the profile icon to open Settings. From there, you can update your mobile number, email address, and notification preferences. Changes to your name or address may require a fresh KYC verification — this is a security measure.
If you run into any trouble updating your information, reach out via live chat. Winza's support team will walk you through the whole process.
In the event of an unexpected security incident — such as unauthorized access to a server — Winza will notify affected users within 72 hours via email and push notification. You will be clearly informed of what happened, which data may have been affected, and what steps you should take.
This kind of transparency is central to Winza's values. Hiding issues and keeping users in the dark is not how Winza operates.
Answers to common questions about payment methods and account information.
Take a look at these pages alongside the privacy policy.
Read the complete rules on accounts, payments, bonuses, and betting — available in Bengali.
Details on gaming limits, cooling-off periods, and self-exclusion tools.
Learn about Winza's history, mission, and team — the people keeping your data safe.
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