Gaming is truly enjoyable when it stays in your control. Winza wants every member to have fun on their own terms — free from pressure or anxiety. That's why we've put together a complete toolkit, so you're always in the driver's seat.
Every tool is available for free in the app and on the website — set them up whenever you need.
Daily, weekly, or monthly — set whatever amount you're comfortable with. Once the limit is reached, no further deposits can be made during that period.
Automatically logs you out after a set period of inactivity. You can set it anywhere from 30 minutes to 8 hours — with a reminder when the time is almost up.
If you want to pause gaming temporarily, choose a Cooling-Off period — anywhere from 24 hours to 30 days. Your account stays active during this time, but gaming is disabled.
If you need a longer break, choose self-exclusion. You can lock your account for anywhere from 3 months to 5 years. During this period, logging in or playing is not possible.
Once your losses reach a set amount, no further bets will be accepted for that session. It's the most effective way to protect yourself from significant losses.
At set intervals, a pop-up will show how long you've been playing and how much you've won or lost. It's the simplest way to stay aware.
Enable protection in just a few taps from the app or website.
Update your settings at any time from Account Settings.
Decide how long you'll play each session before you log in.
If you've decided to take a break, don't wait — set it up now.
Contact support to set up a long-term break.
* The figures above are for illustration only. You can set any amount that works for you.
Decreasing a limit takes effect immediately — it's a protective measure. Increasing a limit has a 24-hour waiting period so you have time to reconsider.
Take a moment to reflect on these questions — if you find yourself answering "yes" to several of them, it may be time to step back.
Responsible gaming isn't about stopping — it's about enjoying it the right way.
Winza has always believed that a platform's success is tied to the long-term wellbeing of its users. A member who plays responsibly and enjoys the experience stays with us for years. That belief is why Winza has placed responsible gaming at the heart of its entire system — not as a marketing slogan, but as a core commitment.
We know that gaming culture is still relatively new in Bangladesh, and many people are discovering these platforms for the first time. That's why Winza believes its responsibility goes beyond just providing tools — we also want to help you understand how and when to use them.
Problematic gaming rarely starts with a single big decision — it creeps in gradually. It often begins with occasional play, then becomes regular, then daily, until at some point it feels difficult to stop. Many people don't notice this shift happening in themselves until it's already taken hold.
The brain's reward system is wired to generate excitement whenever there's a chance of winning — even after repeated losses. That's completely understandable, and there's no shame in it. But once you recognize this pattern, the smart move is to act before it takes hold.
Winza's system automatically monitors certain behavioural patterns — such as sudden spikes in deposit amounts, unusually long sessions, or large bets placed immediately after a loss. When such patterns are detected, Winza's responsible gaming team may send an alert or reach out with a personal offer of support.
This isn't surveillance — it's care. Think of it like a good friend who notices when you're getting too caught up in a habit. Winza wants its members to stay well, because healthy members are the ones who stick around for the long run.
One of Winza's strictest policies is ensuring that no one under the age of 18 can access the platform under any circumstances. Age is verified at registration and reconfirmed through KYC at the time of withdrawal.
If you have children or teenagers at home and are concerned they might access Winza from your device, use fingerprint lock or a strong password on the app. You should also enable parental controls on your device.
Many people think asking for help is a sign of weakness. In reality, recognising a problem and making the decision to seek help takes real courage — and that's the greatest strength of all. If you reach out to Winza's support team and let them know you're going through a difficult time with gaming, they will help you without any judgment.
Taking a self-exclusion or cooling-off period doesn't mean you can never play again. It means you know yourself well enough to step back when you need to — and that's what truly responsible gaming looks like.
"We want every Winza member to enjoy gaming happily for years to come — within their budget and on their own terms. If gaming causes problems in someone's life, that's a problem for us too. Responsible gaming tools aren't just a compliance checkbox for us — they're part of who we are."— The Winza Responsible Gaming Team
Get help through this channel whenever you need it — completely confidential and judgment-free.
24/7 support in Bangla. Share any concerns about your gaming — we can also help you activate self-exclusion or a cooling-off period.
Write to us at support@winza.biz. If you mention that your concern relates to gaming, our responsible gaming team will follow up with you directly.
Go to Settings > Responsible Gaming to set up all tools yourself. No approval needed — changes take effect immediately.
For gaming addiction, reach out to a mental health professional in Bangladesh. It's as normal as seeing a doctor.
Answers to common questions about withdrawals and transaction records.
Also check out these pages related to responsible gaming.
Read the full policy on the legal basis for responsible gaming tools and account-related matters.
Read our Privacy Policy to learn how your gaming history and behavioural data are used.
Learn why Winza prioritises responsible gaming — and the values and philosophy behind it.
Get quick answers to general questions, including those about responsible gaming tools.
1.5 million+ members enjoy responsible gaming on Winza every day. Join them — the tools and support are ready when you are.